Mobile / Casino
At mq99, your account data — including payment records from bKash and Nagad transactions — is handled with clear rules about what we collect, why we collect it, and how you can review or correct it. Access to this platform and its data practices depends on your local law and eligible regions.
This policy describes how mq99 collects, processes and retains personal information when you create an account, make transactions or contact our support team. When you deposit or withdraw through bKash or Nagad, certain transaction identifiers — such as wallet reference numbers and amounts — are recorded to verify and reconcile your account balance. We do not sell or share this information with third parties for marketing purposes. Data we hold includes your registration details, device identifiers used during login sessions, and payment confirmation records linked to your wallet. We retain this data for as long as your account remains active and for a further period required to resolve disputes or meet any record-keeping obligations applicable in your region. Cookies and session data collected during your visit help us maintain login state and display the correct account dashboard. You can review cookie behaviour through your browser settings at any time. If you believe any record we hold is inaccurate, the correction process is available through your account settings or by contacting our support channel directly. All practices described here apply subject to local law and the eligible regions in which mq99 operates.
Not every activity connected to your session falls under the same data rules. Understanding the boundary between what mq99 controls and what sits with a third-party service helps you know where to direct a data question. The four areas below set out that boundary clearly so you can act on the right channel.
Login events, session tokens and account preference changes are recorded by mq99 directly. If you update your registered email or change your password, those actions fall fully within this policy and you can request a record of them through your account settings.
Deposits and withdrawals processed through bKash or Nagad generate records on both sides — mq99 holds the platform-side confirmation, while the wallet provider holds its own transaction log. For wallet-side queries, contact bKash or Nagad support directly using the reference number shown in your account history.
Game round data and session activity within the mq99 lobby are recorded for account integrity and dispute resolution. This includes activity in slots, live tables and any other category available in your region. These records are accessible to you on request through our support route.
Links from the mq99 site to external services — payment provider pages, verification tools or third-party help resources — are governed by those providers' own policies. mq99 does not control or hold data processed entirely on a third-party platform, and this policy does not extend to those environments.
You have several concrete actions available to you regarding the personal data mq99 holds on your account. These are not abstract entitlements — each one has a specific route you can follow from your account dashboard or through our support channel. You can view the transaction records linked to your bKash or Nagad deposits directly in your account wallet history. If any registration detail — your name, contact number or email — appears incorrect, the account settings page has an edit path for each field; changes that require identity verification will show you the documents needed. For data held outside the self-service settings, submitting a written request through our support chat or email route gives you a formal response trail. If you want your account closed and your data handled accordingly, raise that request through the same support channel and we will walk you through the steps that apply in your region.
Open the wallet section of your account to see a full list of deposit and withdrawal entries, including bKash and Nagad reference numbers and dates. This history is available as long as your account is active.
Account settings let you update contact details and preferences directly. Fields that are tied to identity verification will prompt you to follow the verification steps shown on that page before the change is saved.
If you want to know exactly what personal data we hold, submit your question through the live chat or email support route. We respond with a summary of the data categories linked to your account, sourced from our internal records.
Closing your account and requesting data handling in line with our retention rules is done through support. We will confirm the steps and timeline that apply based on your region and any outstanding balance or dispute.
Privacy questions and data requests have a dedicated path so they reach the right team without getting mixed into general account queries. Use the route that matches your situation — chat for quick clarifications, email for formal written requests that need a record. All routes are published on the site and do not require you to log in first to find them.
Open the chat widget on any page of the mq99 site to ask a privacy question in real time. Mention that your query is about account data or a transaction record so the team can route it correctly from the start.
Send a written data request to the support email address published in the site footer. Include your registered account identifier and a clear description of the record or correction you are requesting to get a traceable written response.
Several data actions — viewing your history, editing contact details and reviewing active sessions — are available directly in your account settings without needing to contact support. Check this panel first before raising a formal request.
Data handling at mq99 is structured around account integrity and your ability to verify what we hold. We apply session-level security on login, retain payment confirmation records for reconciliation, and keep cookie use to what is needed for your dashboard to function. Below are the four areas we apply specific handling rules to, so you know what standard applies to each part of your account.
Transaction records from bKash and Nagad deposits and withdrawals are kept for as long as your account is active and for any further period required for dispute resolution or regional record-keeping rules. You can view these in your wallet history at any time.
We use session cookies to maintain your login state and load your account dashboard correctly. No tracking cookies are placed for third-party advertising purposes. You can manage or clear cookies through your browser settings without losing your saved account preferences.
Login activity is monitored at the session level to detect unusual access patterns. If our system flags an anomaly, it will prompt a verification step before allowing account access. You can review recent login events in the security section of your account settings.
To update data we hold that is outside your self-service settings, or to request deletion in line with applicable regional rules, contact us via the email route in the site footer. We aim to confirm receipt and outline next steps through that same written channel.
The questions below cover what real account holders ask about how their data is handled, what rights they have and how to act on them. If your question is not here, the live chat route on the site is the fastest way to get a direct answer.
We collect the registration details you provide — name, contact number and email — along with device identifiers from your login sessions and payment confirmation records from bKash or Nagad transactions. We do not collect data beyond what is needed to maintain and secure your account.
Yes. Open the wallet section of your account to view a full list of deposits and withdrawals, including the reference numbers and dates for each bKash and Nagad transaction. For the wallet-side record, check your bKash or Nagad app directly using the same reference number.
Go to your account settings page and look for the edit option on the relevant field. Contact details like your email or phone number can usually be updated directly. Fields tied to identity verification will show you the document steps required before the change is confirmed.
We do not sell or share your personal data with third parties for marketing. Payment processors like bKash and Nagad receive only the transaction data needed to complete a transfer. Any third-party links from our site lead to services with their own separate privacy policies.
Data is retained while your account is active and for a further period required to resolve any outstanding disputes or meet record-keeping obligations that apply in your region. If you request account closure, we will confirm the retention period that applies to your specific situation.
Send your request to the support email address in the site footer. Include your registered account identifier and describe clearly what you are requesting — a data summary, a correction or deletion. We will respond through that same written channel with confirmation and next steps.