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These Terms & Conditions set out the rules that govern your account on mq99, including how we handle wallet transactions through bKash and Nagad, what content you may access, and what happens when you contact support. Access and eligibility depend on your local law and the eligible regions listed in your account area.
By opening an account and using any part of the mq99 platform — whether that is the game lobby, the wallet section, or the live support chat — you agree to be bound by these Terms & Conditions as they appear at the time of use. We update these terms when platform conditions or applicable rules change; the version published on this page at any given moment is the one that applies to your session. Your wallet activity — including deposits made through bKash, Nagad or Rocket — falls within the scope of these terms. When you initiate a transaction from your account, you confirm that the wallet belongs to you and that the details you have submitted are accurate. Any discrepancy between your registered account details and the payment record you provide may result in a hold on the transaction until verification is complete. These terms also cover how we store and use the information attached to your account. We retain only what is necessary for account operation, transaction records and support history. If you have a question about a specific line of these terms, the support routes listed on this page are the right place to raise it. Access to the platform is subject to your local law and the eligible regions we operate in — we do not make legal certainty claims about availability in any specific location.
These Terms & Conditions are specific to your mq99 account and the services we operate directly. Understanding the boundary between what we cover and what sits outside our policy helps you know where to direct questions and what protections apply to each part of your experience.
Login credentials, session management and account verification steps are all covered by these terms. Any action taken from a signed-in session is considered authorised by you. If you believe access has been compromised, you must notify support immediately through the published contact routes.
Deposits and withdrawals processed through bKash, Nagad or Rocket are subject to these terms in full. Transaction records visible in your account wallet are the reference point for any dispute. We do not cover fees or delays that originate on the payment provider's own network outside our platform.
Game content supplied by our studio partners — PlayStar, Microgaming, PG Soft and Pragmatic Play — is delivered under separate provider agreements. These terms govern your right to access and use that content through your mq99 account, not the technical operation of the content itself.
Any external website, app or service that you reach by leaving the mq99 platform is outside the scope of these terms. We do not accept responsibility for content, privacy practices or transaction handling on third-party sites, even if a link to them appears somewhere on our pages.
These Terms & Conditions are not one-directional. You have practical actions available to you that we are obligated to support. Knowing those actions makes it easier to manage your account with confidence rather than uncertainty. You can review your full transaction history — including every bKash, Nagad or Rocket deposit and withdrawal — directly in the signed-in wallet section of your account. That record is the authoritative source for any payment question you raise with support. If you notice an error in the details attached to your account — name, contact information or linked wallet number — you can submit a correction request through the account settings page. We will process corrections once the supporting details you provide match what is on file. If a term on this page is unclear or you believe something has been applied incorrectly to your account, you have the right to raise a formal question through the support routes listed below. We will respond through the channel you used to contact us.
Your signed-in wallet section shows every deposit and withdrawal tied to your account. Use this as your first reference point before contacting support about any payment made through bKash, Nagad or Rocket.
Submit a correction request from the account settings page if your registered name, contact number or linked wallet details need updating. Changes take effect once the details you provide are verified against your account file.
If a clause in these terms is unclear or you feel it has been applied incorrectly, contact support with the specific section you are querying. We will review the application of that clause against your account record and reply through the same channel.
For any account action that requires staff involvement — including holds, verification requests or access issues — use the live chat or email routes listed in the Support section of this page. Do not share account credentials through any unsolicited channel.
If you need to discuss anything in these Terms & Conditions — a transaction hold, an account detail correction or a clause you want clarified — use the contact routes below. These are the channels we monitor for account and policy queries. We do not accept policy submissions through social media or third-party message platforms.
Open the live chat icon from your signed-in account page to raise a terms or account query in real time. This is the fastest route for transaction holds or access questions that need an immediate response.
Send your policy question or account correction request to the support email address published in the Contact section of your account settings. Include your registered wallet number — bKash, Nagad or Rocket — so we can locate your record without delay.
The Help Centre accessible from your signed-in dashboard covers common terms queries, wallet verification steps and account correction procedures. Check there first; many policy questions are answered with the steps already laid out.
We apply these Terms & Conditions consistently across all accounts. Here is how we handle the key areas that affect your data and account standing.
We collect only the information needed to operate your account, process wallet transactions through bKash, Nagad or Rocket, and respond to support requests. We do not sell account data. Retention periods follow the obligations set by the rules applicable to the regions we operate in.
We use cookies to keep your session active, remember your account preferences and monitor for unusual login patterns. You can review cookie settings from the footer of any page. Disabling certain cookies may affect how your account dashboard and wallet section load.
Your account credentials are your responsibility to keep private. We will never ask for your password through live chat or email. If you receive any such request, treat it as unauthorised and report it through the official support routes listed on this page immediately.
To request a change to stored account data or to ask how a specific piece of data is used, contact support via live chat or the email address in your account settings. We will confirm receipt and tell you the next step based on what your request involves.
These are the questions we receive most often about the Terms & Conditions. If your question is not covered here, use the live chat or email routes in the Support section above.
Yes. Every deposit or withdrawal you process through bKash, Nagad or Rocket from your mq99 account is governed by these terms. The transaction record in your signed-in wallet section is the reference point if any dispute arises about a specific payment.
When we update these terms, the revised version is published on this page and takes effect for all sessions that follow. Continuing to use your account after an update is treated as acceptance of the revised terms. We recommend checking this page if you notice a change notice in your account area.
Access and eligibility depend entirely on your local law and the eligible regions we operate in. We do not make legal certainty claims about availability in any specific location. It is your responsibility to confirm that using the platform is permitted under the laws that apply to you.
Go to the account settings page while signed in and submit a correction request with the accurate details. We process corrections once we can match the information you provide against your existing account record. For wallet-specific corrections — such as a linked bKash or Nagad number — contact support through live chat or email.
Contact support via live chat or the email address in your account settings. Reference the specific clause you are querying and include your account details so we can locate your record. We will review the application of that clause and respond through the same channel you used.
We retain account data and transaction records — including bKash, Nagad and Rocket payment history — for as long as required to operate your account and meet the obligations that apply in the regions we serve. To ask about a specific data retention period, submit a request through the support email in your account settings.